Shipping Policy

Maison Richefort – Shipping Policy

Last updated: 23-10-2025

We offer free shipping on all orders, with no minimum purchase required.

Order Processing
We ship your order as quickly as possible. Orders are usually processed within 1–3 business days. Most dispatches happen within 1 day, but during peak times it may take up to 3 days.You will receive a shipping confirmation email with tracking details once your order has been dispatched

Estimated Delivery Times (excluding order processing)

United Kingdom (including Northern Ireland): 6–10 business days
Ireland: 6–10 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

Delivery times are estimates and may vary due to customs procedures, peak seasons, or unforeseen courier delays.

Delivery Address
Please note: Our registered business address is not a return address. For returns, please see our Refund Policy.
We cannot guarantee delivery to P.O. boxes. If this affects your order, our support team will contact you.

Lost or Missing Shipments
If your package is confirmed lost in transit or not delivered, you are entitled to a full refund or a free replacement according to our Refund Policy.
Delivery delays outside our control (such as customs inspections or courier backlogs) are not grounds for automatic refunds, but we will assist you in tracking and resolving any issue with the carrier.

Regional Consumer Rights
Our shipping practices comply with consumer protection laws in the following regions:

United Kingdom: Deliveries comply with the Consumer Contracts Regulations. Customers benefit from our 30-day return policy.
Ireland: Deliveries comply with the Consumer Rights Act 2022. Customers benefit from our 30-day return policy.
Australia & New Zealand: Deliveries comply with the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Customers benefit from our 30-day return policy.

Contact Information
Business Name: E-Commerce QJ
Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands (This is not a return address)
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours on business days.