Privacy Policy

Maison Richefort – Privacy Policy

Last updated: 23-10-2025

Privacy Policy

This Privacy Policy explains how Maison Richefort (“we”, “us”, or “our”) collects, uses, and discloses your personal data when you visit our website www.maisonrichefort.com (the “Website”), use our services, make a purchase, or otherwise interact with us.

In this Privacy Policy, “you” refers to any individual who interacts with us, whether as a customer, a visitor to the Website, or another person whose data we collect.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that your personal data will be handled in accordance with this Privacy Policy and applicable data protection laws, including the UK Data Protection Act, the Irish Data Protection Act (together with the EU General Data Protection Regulation, GDPR), the Australian Privacy Act, and the New Zealand Privacy Act.

Nothing in this Privacy Policy limits your statutory rights under these laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make significant changes, we will:

• update the “Last Updated” date at the top of this page,

• post the revised version on the Website, and

• provide additional notice (such as by email or a notice on our Website) if required by law.

How We Collect and Use Your Personal Data

To provide and improve our services, we collect personal data from various sources. The type of data collected depends on how you interact with us. We may collect and use the following categories of data:

• Contact information (such as name, email address, phone number, shipping and billing address) → to process orders, deliver products, and communicate with you.

• Payment information (such as payment method and transaction details; we do not store full card numbers) → to complete purchases securely.

• Account information (such as login credentials, preferences, and saved items) → to operate and personalize your account.

• Usage information (such as browsing history, device type, IP address, and interaction with our Website) → to improve our Website, analyze performance, and prevent fraud.

• Marketing preferences (such as opt-ins for newsletters or promotions) → to send updates, offers, or personalized communications, where permitted.

Legal Bases for Processing
We process your personal data on the following legal bases: (i) performance of a contract (e.g., to process and deliver your order), (ii) legitimate interests (e.g., to improve our Website, prevent fraud, and secure our services), (iii) compliance with legal obligations, and (iv) consent (e.g., for marketing where required). Where we rely on consent, you can withdraw it at any time.

We also use your personal data to:

• communicate with you about orders, products, or inquiries,

• deliver, maintain, and improve our services,

• comply with legal obligations,

• enforce our Terms and Conditions, and

• protect our rights, our services, users, or third parties.

Cookies

Like many websites, Maison Richefort uses cookies and similar technologies to enhance your browsing experience.

We use cookies to:

• operate and improve the Website (including saving your preferences),

• conduct analytics,

• better understand user behavior, and

• enable personalized services, content, and advertising (only where permitted by law and with your consent where required).

We may also allow approved third parties and service providers to place cookies on our Website to tailor services, products, and advertisements across our Website and other platforms.

Most browsers accept cookies by default. You can adjust your settings to block or delete cookies. Please note that doing so may affect certain Website functionalities. Blocking cookies may not fully prevent data sharing with advertising partners.

Depending on your location:

• UK and Ireland users may manage consent for cookies and opt out of personalized advertising in accordance with the UK Data Protection Act and Irish Data Protection Act.

• Australia and New Zealand users may opt out of marketing cookies as required by local privacy laws.

For more details on cookies used in connection with our Shopify-powered store, see Shopify’s Cookies Policy (available on shopify.com).

How We Share Personal Data

Under certain circumstances, Maison Richefort may share your personal data with third parties for legitimate purposes, as described in this Privacy Policy. Such sharing may occur in the following cases:

• Service providers and contractors acting on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping). These parties are contractually bound to process data only as instructed and in compliance with privacy laws.

• Business and marketing partners, including Shopify, for service provision and, where legally permitted, targeted advertising. These partners handle your data in accordance with their own privacy policies and only within the limits of applicable legislation.

• With your consent or direction, such as when using social media widgets, login integrations, or requesting that we share data to complete product delivery.

• Affiliated companies, where necessary for internal business operations and only to the extent permitted by law.

• Legal and compliance purposes, including business transactions (e.g., mergers, acquisitions), responding to lawful requests (such as subpoenas or court orders), enforcing our Terms, or protecting our services, rights, and users, where required or permitted by law.

Disclosures of Personal Data

We may disclose personal data to third parties for the purposes outlined in this Privacy Policy.

We do not use or disclose sensitive personal data (e.g., government ID, financial account credentials, health data) for profiling or without a valid legal basis or your consent.

User-Generated Content

Our services may allow you to post product reviews or other content in public areas. Please note:

• Any information you choose to share publicly may be viewed, collected, or used by others, including third parties.

• We cannot control how third parties use such public information.

• You are responsible for the information you share.

• Your statutory privacy rights remain unaffected.

Third-Party Websites and Links

Our Website may contain links to third-party websites or platforms. When you follow those links, you are subject to their respective privacy policies and terms. We are not responsible for the content, data practices, or privacy protections of such third-party websites. Please review their privacy notices carefully.

Any information you share publicly on third-party platforms (such as social media) may be visible and used by others. The inclusion of such links does not imply our endorsement unless explicitly stated.

Children’s Data

Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 18.

• In the United Kingdom and Ireland, the minimum age for valid online consent is generally 16.

• In Australia and New Zealand, local privacy laws set similar minimum age thresholds.

If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately so we can delete it.

Data Security and Retention

We use appropriate technical and organizational measures to protect your personal data. These measures include encryption, firewalls, access controls, and regular security assessments. However, no system is completely secure, and we advise against sending sensitive information via unsecured channels.

We retain your personal data only as long as necessary to operate your account, deliver services, comply with legal obligations, and resolve disputes. After legal or operational retention periods expire, your personal data will be securely deleted or anonymized.

Your Rights and Choices

Depending on your location, you may have the following rights under applicable privacy laws:

• United Kingdom and Ireland: access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

• Australia and New Zealand: access, correction, and complaint rights.

In all regions, you may also manage your communication preferences (such as unsubscribing from emails).

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Advertising and Shopify Services

We use advertising services, including Shopify Audiences, to deliver personalized marketing.

• If you do not want your data used by Shopify merchants for advertising purposes, you may opt out via the Shopify Privacy Tools.

• You may also opt out of targeted advertising more broadly by adjusting your cookie preferences or exercising your local privacy rights (see above).

Complaints

If you are not satisfied with how we handle your personal data, you have the right to file a complaint with your local data protection authority. Examples include:

• Data Protection Commission (Ireland)

• Information Commissioner’s Office (United Kingdom)

• Office of the Australian Information Commissioner (Australia)

• New Zealand Privacy Commissioner (New Zealand)

We will cooperate with the relevant supervisory authorities to resolve any concerns. You also have the right to seek judicial remedy if you believe your privacy rights have been violated.

International Users and Data Transfers

Your personal data may be transferred, stored, and processed outside your country of residence, including in countries where our service providers and partners are located.

When personal data is transferred internationally, it may be subject to the laws of the receiving jurisdiction. This means that courts, law enforcement, or regulatory authorities in those countries may access your data under local laws. These laws may differ from those in your home country.

All international transfers are carried out with appropriate safeguards to ensure your personal data remains protected in line with applicable privacy and consumer protection legislation.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands (this is not a return address)
Business Name: E-Commerce QJ
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01

Maison Richefort (operated by E-Commerce QJ) acts as the data controller for the purposes of the UK Data Protection Act, the Irish Data Protection Act, the Australian Privacy Act, and the New Zealand Privacy Act.

Customer Service Availability:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours on business days.