Maison Richefort – Refund Policy

Last updated: 23-10-2025

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return guarantee on all orders.

Eligibility for Returns

Items can be returned within 30 days of delivery.
Products must be unused, unworn, in original condition, and with all tags and packaging intact.
For hygiene reasons, underwear, swimwear, and earrings are only returnable if they are unworn and in their original packaging, unless defective or incorrectly supplied.

How to Start a Return

Contact us at support@maisonrichefort.com with your order number and reason for the return.
If the item is defective or incorrect, include clear photos showing the issue.
Our support team will provide you with the correct return address and step-by-step instructions.
Pack the item securely, including your order number inside the parcel.
Ship the parcel with a tracked courier and share the tracking number with our support team.
Once your return is delivered and inspected, we will process your refund within 5 business days to the original payment method.

Return Address
All returns must be shipped to our international warehouse:
Recipient: Zhejiang Boshang Optoelectronics Co., Ltd.
Address: 5th Floor, West Gate, Hezhuang Street, Qiantang District
City/Province: Hangzhou City, Zhejiang Province
Postal Code: 311200
Country: China

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly supplied.
The exact price depends on your chosen courier, as well as the origin, weight, size, and service level of the parcel.
As a general guide, tracked returns to our warehouse in China usually cost between 15–35 in your local currency.
All returns must be sent with valid tracking information. Returns without tracking cannot be accepted, and the customer remains responsible for the parcel until it is successfully delivered and signed for at our warehouse.
If you received a defective or incorrect product, we will cover all return shipping costs and provide you with either a free replacement or a full refund.

Refunds
Once we have received and inspected your return, we will process your refund.
Refunds are issued to your original payment method within 5 business days after inspection.
Refunds are always processed in the same currency used at checkout.
Depending on your bank or payment provider, it may take a few extra days for the funds to appear in your account.

Lost or Missing Orders
If your order has not arrived within the estimated delivery time (see our Shipping Policy) plus an additional 5 business days, please contact us.
If the shipment is confirmed lost in transit, you are entitled to a full refund or free replacement.
Delivery delays outside our control (e.g., customs inspections or courier backlogs) are not grounds for automatic refunds.

Order Cancellation
Orders may be cancelled within 5 minutes of placement, provided they have not yet been processed.
Once processing has begun, cancellations are no longer possible. After delivery, you may still return your order under our 30-day return policy, as described in this Refund Policy.

Regional Consumer Rights
Our 30-day return policy applies in addition to your statutory rights under local consumer law:

United Kingdom: Returns and cancellations comply with the Consumer Contracts Regulations.
Ireland: Returns and cancellations comply with the Consumer Rights Act 2022.
Australia & New Zealand: Returns comply with the Australian Consumer Law and the New Zealand Consumer Guarantees Act.

Contact Information
Business Name: E-Commerce QJ
Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands (This is not a return address)
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours on business days.