Terms and Conditions

Section 1 – Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your country, state, or province of residence. If you are under the age of majority, you confirm that you have obtained the consent of your parent or legal guardian to use this website and make purchases.

You agree not to use our products or services for any illegal or unauthorized purpose, and not to violate any laws in your jurisdiction (including but not limited to copyright, intellectual property, consumer protection, and data protection laws).

You must not transmit any worms, viruses, or other code of a destructive or harmful nature.

Any breach or violation of these Terms will result in the immediate termination of your access and services, without prejudice to any legal remedies available under applicable law.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, where permitted by applicable law.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks, in line with applicable data protection and payment security regulations.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service, including any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that all information provided on this website is accurate and up to date. However, we cannot guarantee that all material is free from errors, omissions, or outdated content. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we are not obligated to update information unless required by law.

Please note that information relating to prices, product descriptions, shipping times, and consumer rights is binding and must be read together with our Shipping Policy, Return Policy, and Refund Policy. You agree that it is your responsibility to monitor changes to our site.

Applicable Laws

• Europe (EU): Information obligations are subject to the EU Consumer Rights Directive and related consumer protection legislation.

• United Kingdom: Information obligations are subject to the UK Consumer Contracts Regulations and related consumer protection laws.

• United States: Information obligations are subject to the Federal Trade Commission Act and state-level consumer protection laws.

• Canada: Information obligations are subject to the Competition Act and provincial consumer protection laws.

• Australia: Information obligations are subject to the Australian Consumer Law (ACL).

• New Zealand: Information obligations are subject to the Fair Trading Act and the Consumer Guarantees Act.

Section 5 – Products or Services

Certain products or services may be available exclusively online through this website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy and Refund Policy.

We make every effort to display product images and colors as accurately as possible. However, we cannot guarantee that your device’s display of colors will be fully accurate.

We reserve the right, where permitted by law, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered.

All product descriptions and prices are subject to change at any time. Any such changes apply only to future orders and will not affect orders already confirmed at checkout. We also reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We warrant that our products and services will conform to the description provided on our website and comply with applicable consumer protection laws. However, we do not guarantee that products, services, information, or other material purchased will meet individual expectations beyond what is required by law.

Section 6 – Accuracy of Billing and Account Information

We reserve the right, where permitted by law, to refuse or cancel any order you place with us. We may, in our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, the same payment method, and/or the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we will notify you using the email address, billing address, and/or phone number provided at the time the order was made. Confirmed and paid orders will not be cancelled unless required by law, due to suspected fraud, or for other legitimate reasons permitted under consumer protection regulations.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all transactions made in our store. You agree to promptly update your account and other details, including your email address and payment information, so that we can complete your transactions and contact you as necessary.

For more detail, please review our Return Policy and Refund Policy.

Section 6A – Order Cancellations
Orders may be cancelled within 5 minutes of placement, provided they have not yet been processed. Once processing has begun, cancellations are no longer possible. After delivery, you can still use our 30-day return policy as set out in our Return Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we have no monitoring, control, or input.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind, and without any endorsement. To the fullest extent permitted by law, we are not liable for any issues arising from or related to your use of optional third-party tools.

Any use by you of optional tools offered through this site is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms provided by the relevant third-party provider(s), as their terms and policies govern your use of those tools.

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and services will also be subject to these Terms and Conditions.

Section 8 – Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites, and we do not warrant or endorse, and are not responsible for, any third-party materials, websites, products, or services.

We are not liable for any harm or damages arising from your purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites, except where required under applicable consumer protection laws.

We strongly advise you to review the policies and practices of any third-party provider carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party provider.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which forms an integral part of these Terms. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA), Canada’s PIPEDA, the Australian Privacy Act, and the New Zealand Privacy Act.

You can review our full Privacy Policy here: Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any such errors, inaccuracies, or omissions and to update or amend information at any time without prior notice. If an error affects an order that has already been placed, we will contact you promptly. Confirmed and paid orders will not be cancelled or changed unless required by law or where the error is material and obvious (for example, a clear pricing mistake).

We will ensure that information relating to prices, product descriptions, shipping times, and consumer rights is always accurate and binding at the time of checkout. Other general information on the site may be updated periodically, and the absence of a specified update or refresh date should not be interpreted as meaning that the information is current.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time, or cancel the Service at any time, where permitted by law and with due respect for any confirmed orders.

You expressly agree that your use of, or inability to use, the Service is at your own risk. Except as expressly stated by us, the Service and all products and services delivered to you through the Service are provided “as is” and “as available.”

To the fullest extent permitted by law, Maison Richefort, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products procured through the Service.

Nothing in these Terms excludes or limits our liability where such exclusion or limitation would be unlawful, including liability for:

• defective products under applicable product liability laws,

• failure to provide products or services with reasonable care and skill, or

• any statutory consumer rights that cannot be excluded under applicable law in the EU, UK, US, CA, AU, or NZ.

Section 14 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination will not affect the validity or enforceability of the remaining provisions.

Section 16 – Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted on this site or in relation to the Service, constitute the entire agreement and understanding between you and Maison Richefort. They supersede all prior agreements, communications, and proposals, whether oral or written, relating to your use of the Service (including any prior versions of these Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the party that drafted them.

Section 17 – Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory consumer protection rights that apply under the laws of your country of residence.

Section 18 – Changes to Terms

You can review the most current version of these Terms at any time on this page.

Maison Richefort reserves the right to update, change, or replace any part of these Terms by posting updates and changes to our website, where permitted by law. It is your responsibility to check this page periodically for updates.

If we make material changes that affect your rights or obligations (such as updates to our Return Policy, Refund Policy, or consumer rights provisions), we will provide clear notice on our website or via email before the changes take effect.

Your continued use of or access to our website or the Service after such changes constitutes acceptance of the revised Terms.

Section 19 – Out-of-Stock Products

If a product is out of stock at the time of your purchase, we will contact you promptly to inform you. You will then have the option to:

1. wait until the product becomes available again, or

2. cancel the order and receive a full refund in your local currency.

If you do not respond within a reasonable time, the order will be automatically cancelled and a full refund will be issued.

Refunds will be processed using the same payment method used for the original purchase and will be completed within the timeframes required under applicable consumer protection laws in the EU, UK, US, CA, AU, and NZ.

Section 20 – Non-Returnable Items

For hygiene and safety reasons, returned items must be unworn, unwashed, and in their original condition with all tags attached. We cannot accept returns of:

• Clothing that has been worn, washed, or altered

• Items missing original tags or packaging

• Accessories that show signs of use

This policy ensures the quality and hygiene of our fashion products. Exceptions only apply if the item is defective or incorrectly supplied, as required by law.

Section 21 – Offers and Product Information

If an offer is valid for a limited time or subject to specific conditions, this will be clearly stated in the offer. Offers may be modified or withdrawn at any time, provided that such changes do not affect confirmed orders.

Each offer includes a complete and accurate description of the products and/or services being offered, allowing customers to make an informed decision. Product descriptions and images are intended to be a truthful and accurate representation of the items offered. However, slight variations in color or appearance may occur depending on your device’s display settings.

Obvious errors or mistakes in product descriptions, prices, or promotions do not bind us.

Each offer will clearly state the customer’s rights and obligations, including:

• the total price, including all applicable taxes, customs duties, and shipping costs (covered by us, unless stated otherwise);

• the method of payment, delivery, and execution of the order;

• whether the right of withdrawal and our 30-day return policy applies;

• the period of validity of the offer or the conditions under which the price is guaranteed;

• available sizes, colors, and options relevant to the product.

Section 22 – Pricing

All prices displayed on our website are shown in the customer’s local currency at checkout and include all applicable taxes, customs duties, and shipping costs, unless explicitly stated otherwise. Customers will not be charged any additional fees upon delivery.

Prices for our products may change from time to time. Any price changes apply only to future orders and will not affect orders that have already been placed and confirmed at checkout.

We make every effort to ensure that pricing information is accurate. In the event of a clear pricing error, we reserve the right to correct the price. If the error affects an order that has already been placed, we will promptly contact you and give you the choice to either confirm the order at the corrected price or cancel the order and receive a full refund.

Section 23 – Payment Information

All payments are processed securely through trusted payment service providers. Your payment information is handled in compliance with applicable laws and regulations, including data protection and financial transaction reporting requirements.

We do not store your full credit card details. Transactions are encrypted and processed in accordance with international payment security standards (such as PCI DSS).