Maison Richefort – Shipping Policy

Last updated: 15-09-2025

We offer free worldwide shipping on all orders, with no minimum purchase required. All taxes, duties, and import costs are fully covered by us — customers will never be asked to pay additional fees at delivery.

Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been dispatched.
All orders include tracking information. A tracking link will be sent to your email so you can follow your delivery in real time.

Delivery Times
Estimated delivery times (excluding order processing):

Europe (EU): 6–10 business days
United Kingdom (including Northern Ireland): 6–10 business days
United States: 6–12 business days
Canada: 7–9 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

Delivery times are estimates and may vary due to customs inspections, peak seasons, or unforeseen courier delays. If delays occur, we will keep you informed.

Customs, Duties & Import Taxes
Some countries may apply import duties, VAT, or GST on international shipments.
These charges are fully covered by us, so customers will never need to pay anything extra upon delivery.
If you are mistakenly charged by a courier or customs authority, please contact us with proof of payment and we will reimburse you in full.

Delivery Address
Please note: Our registered business address is not a return address. For returns, please see our Return Policy.
We cannot deliver to P.O. boxes in certain countries. If this affects your order, our customer service team will contact you.

Lost or Missing Shipments
If your package is confirmed lost in transit or not delivered, you are entitled to a full refund or a free replacement according to our Refund Policy.
Delivery delays outside our control (e.g., customs inspections or courier backlogs) are not grounds for automatic refunds, but we will assist you in tracking and resolving any issue with the carrier.

Regional Consumer Rights

Europe (EU): Deliveries comply with the EU Consumer Rights Directive. Customers benefit from our 30-day return policy.
United Kingdom: Deliveries comply with the Consumer Contracts Regulations. Customers benefit from our 30-day return policy.
United States: Deliveries are free of customs charges or state import duties. Local sales tax, if applicable, is already included in the product price. Customers benefit from our 30-day return policy.
Canada: Deliveries comply with Canadian consumer protection laws. GST/HST and duties are already included in the product price. Customers benefit from our 30-day return policy.
Australia & New Zealand: Deliveries comply with the Australian Consumer Law and New Zealand Consumer Guarantees Act. GST and import duties are fully covered by us. Customers benefit from our 30-day return policy.

Contact Information
Business Name: E-Commerce QJ
Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands (This is not a return address)
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (Central European Time, CET).
We aim to respond to all inquiries within 24 hours on business days.