Return Policy

Maison Richefort – Return Policy
Last updated: 23-10-2025

We want you to be fully satisfied with your purchase. That’s why we offer a 30-day return guarantee on all orders.

Eligibility for Returns

• Items can be returned within 30 days of delivery.

• Returned products must be unworn, unwashed, and in original condition with all tags and packaging intact.

• For hygiene reasons, underwear, swimwear, and earrings are only returnable if they are unworn and in their original packaging, unless defective or incorrectly supplied.

How to Start a Return

• Contact us at support@maisonrichefort.com with your order number and reason for the return.

• If the item is defective or incorrect, please include clear photos showing the issue.

• Our support team will provide you with the correct return address and instructions.

• Ship the parcel with a tracked courier and share the tracking number with our support team.

Return Address
All returns must be shipped to our international warehouse:
Recipient: Zhejiang Boshang Optoelectronics Co., Ltd.
Address: 5th Floor, West Gate, Hezhuang Street, Qiantang District
City/Province: Hangzhou City, Zhejiang Province
Postal Code: 311200
Country: China

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly supplied.
The exact price depends on your chosen courier, as well as the origin, weight, size, and service level of the parcel.
As a general guide, tracked returns to our warehouse in China usually cost between 15–35 in your local currency.
All returns must be sent with valid tracking information. Returns without tracking cannot be accepted, and the customer remains responsible for the parcel until it is successfully delivered and signed for at our warehouse.
If you received a defective or incorrect product, we will cover all return shipping costs and provide you with either a free replacement or a full refund.

Refunds After Return
Refunds are issued to the original payment method within 5 business days after inspection.
Refunds are issued in the same currency you paid at checkout.

Lost or Missing Orders
If your order does not arrive within the estimated delivery timeframe (see our Shipping Policy) plus 5 additional business days, please contact us.
Orders confirmed lost in transit qualify for a full refund or free replacement. Delivery delays outside our control (such as customs procedures or courier backlogs) are not grounds for automatic refunds.

Order Cancellation
Orders may be cancelled within 5 minutes of placement, provided they have not yet been processed.
Once processing has begun, cancellations are no longer possible. After delivery, you may still return your order under this 30-day return policy.

Regional Consumer Rights
Our 30-day return policy applies in addition to your statutory rights under:

• United Kingdom: Consumer Contracts Regulations

• Ireland: Consumer Rights Act 2022

• Australia: Australian Consumer Law (ACL)

• New Zealand: Consumer Guarantees Act (CGA)

Contact Information
Business Name: E-Commerce QJ
Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands (Not a return address)
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours on business days.