Frequently Asked Questions (FAQ)

Maison Richefort – Frequently Asked Questions (FAQ)
Have a question?
We recommend checking our FAQ before reaching out — many common questions are answered here. If you still need assistance, please contact us at support@maisonrichefort.com.

1. Where is my package?
Orders are usually processed within 1–3 business days. Most dispatches happen within 1 day, but during peak times it may take up to 3 days.

Estimated delivery times (excluding processing):

United Kingdom: 6–10 business days
Ireland: 6–10 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

You will receive a tracking number by email as soon as your package has been dispatched.

2. Where can I find my tracking number?
Tracking details are sent via email once your order leaves our warehouse. Didn’t receive it? Please check your spam folder, or contact us directly.

3. How do I track my order?
Use the tracking number in your email to follow your shipment via the courier’s website. If you need help, email us anytime at support@maisonrichefort.com.

4. I’m not satisfied with my order — what should I do?
Contact us immediately. We’ll review your case and offer a solution such as a replacement, refund, or store credit — depending on the situation.

5. Can I return my item?
Yes. Returns are accepted within 30 days of delivery, provided the item is unworn, unwashed, and in original condition with all tags attached.

Return shipping costs are the responsibility of the customer. As a general guide, tracked returns to our warehouse in China typically cost 15–35 in your local currency. Customers must always use a tracked courier and provide the tracking number. Returns without tracking proof cannot be accepted.

If you received a defective or incorrect product, we will cover all return shipping costs and provide either a free replacement or a full refund.

6. How long does a refund take?
Once your return is delivered and inspected, refunds are processed within 5 business days. Refunds are always issued to your original payment method in the same currency used at checkout. Depending on your bank or payment provider, it may take a few extra days for the funds to appear.

7. Which payment methods do you accept?
We accept the following secure payment methods at checkout:

Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay

8. Is it safe to pay online?
Yes. We use advanced encryption technologies, including SSL (Secure Sockets Layer), to protect your personal and payment information during every transaction. All payments are processed in accordance with international PCI DSS standards. We do not store complete payment card details. Depending on your bank or card issuer, additional verification (such as 3D Secure or PSD2 checks) may be required.

9. How do I choose the right size?
We recommend checking the size guide on each product page. If you are between sizes or unsure, please email us — we are happy to help with personal advice.

10. Do you ship internationally?
Yes. We currently ship to the following regions:

United Kingdom: 6–10 business days
Ireland: 6–10 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours on business days.