Maison Richefort – Shipping Policy

Last updated: 15-10-2025

We offer free shipping on all orders, with no minimum purchase required.

Order Processing We ship your order as quickly as possible! Orders are usually processed within 1–3 business days. Most dispatches happen within 1 day, but during peak times it may take up to 3 days.

Estimated delivery times (excluding order processing):

Europe (EU): 6–10 business days
United Kingdom (including Northern Ireland): 6–10 business days
United States: 6–12 business days
Canada: 7–9 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

Delivery times are estimates and may vary due to customs procedures, peak seasons, or unforeseen courier delays

Taxes & Duties
All prices displayed on our website are shown at checkout. However, international orders may be subject to additional import duties, customs fees, or local taxes imposed by the destination country. These charges are not included in the order total and remain the sole responsibility of the customer. Customs clearance procedures are outside of our control and may cause delivery delays. If a shipment is refused due to unpaid duties or taxes, the cost of return shipping and any applicable fees will be deducted from the refund. Customers are responsible for checking local customs regulations in their country before placing an order.

Delivery Address
Please note: Our registered business address is not a return address. For returns, please see our Return Policy.
We cannot guarantee delivery to P.O. boxes; if affected, our support team will contact you.

Lost or Missing Shipments
If your package is confirmed lost in transit or not delivered, you are entitled to a full refund or a free replacement according to our Refund Policy.
Delivery delays outside our control (e.g., customs inspections or courier backlogs) are not grounds for automatic refunds, but we will assist you in tracking and resolving any issue with the carrier.

Regional Consumer Rights

Europe (EU): Deliveries comply with the EU Consumer Rights Directive. Customers benefit from our 30-day return policy.
United Kingdom: Deliveries comply with the Consumer Contracts Regulations. Customers benefit from our 30-day return policy.
United States: Deliveries comply with federal and state consumer protection laws. Customers benefit from our 30-day return policy.
Canada: Deliveries comply with Canadian consumer protection laws. Customers benefit from our 30-day return policy.
Australia & New Zealand: Deliveries comply with the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Customers benefit from our 30-day return policy.

Contact Information
Business Name: E-Commerce QJ
Email: support@maisonrichefort.com
Phone: +1 437 537 5387
Address: Kreilerhof 33, 2151PJ Nieuw-Vennep, Netherlands (This is not a return address)
Chamber of Commerce (KvK): 94704635
VAT Number: NL866865342B01

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (Central European Time, CET).
We aim to respond to all inquiries within 24 hours on business days.