Maison Richefort – Frequently Asked Questions (FAQ)

Have a question?
We recommend checking our FAQ before reaching out — many common questions are answered here. If you still need assistance, please contact us at support@maisonrichefort.com.

1. Where is my package?
We ship your order as quickly as possible! Orders are usually processed within 1–3 business days. Most dispatches happen within 1 day, but during peak times it may take up to 3 days.

Europe (EU): 6–10 business days
United Kingdom: 6–10 business days
United States: 6–12 business days
Canada: 7–9 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

You will receive a tracking number by email as soon as your package has been dispatched.

2. Where can I find my tracking number?
Tracking details are sent via email once your order leaves our warehouse. Didn’t receive it? Please check your spam or junk folder, or contact us directly.

3. How do I track my order?
Use the tracking number in your email to follow your shipment via the courier’s website. If you need help, email us anytime at support@maisonrichefort.com.

4. I’m not satisfied with my order — what should I do?
Contact us immediately. We’ll review your case and offer a solution such as a replacement, refund, or store credit — depending on the situation.

5. Can I return my item?
Yes. Returns are accepted within 30 days of delivery, provided the item is unworn, unwashed, and in original condition with all tags attached.

Return shipping costs are the responsibility of the customer. Based on current carrier rates, the average cost of returning a parcel to our warehouse in China is approximately 25 USD (or the equivalent in your local currency), depending on the courier. If you received a defective or incorrect product, we will cover all return shipping costs and provide either a free replacement or a full refund.
Customers must use a tracked shipping service and provide the tracking number to our support team. We cannot accept responsibility for returns lost or delayed in transit without valid tracking proof.

6. How long does a refund take?
Once your return is delivered and inspected, refunds are processed within 5 business days. Refunds are always issued to your original payment method and in your local currency, where available. Depending on your bank or payment provider, it may take a few extra days for the funds to appear.

7. Which payment methods do you accept?
We accept a wide range of secure payment options:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Maestro

8. Is it safe to pay online?
Secure Payment Process
Your privacy and security are our top priorities. We use advanced encryption technologies, including SSL (Secure Sockets Layer), to protect your personal and payment information during every transaction. All payments are processed in accordance with international PCI DSS standards. We do not store your full credit card details. Depending on your bank or card issuer, additional verification (such as 3D Secure or PSD2 checks) may be required.

9. How do I choose the right size?
We recommend checking the size guide provided on each product page. If you are between sizes or unsure, please email us — we are happy to help with personal advice.

10. Do you ship internationally?
We currently ship to the following regions:

Europe (EU): 6–10 business days
United Kingdom: 6–10 business days
United States: 6–12 business days
Canada: 7–9 business days
Australia: 5–10 business days
New Zealand: 6–10 business days

11.Taxes & Duties
All prices displayed on our website are shown at checkout. However, international orders may be subject to additional import duties, customs fees, or local taxes imposed by the destination country. These charges are not included in the order total and remain the sole responsibility of the customer. Customs clearance procedures are outside of our control and may cause delivery delays. If a shipment is refused due to unpaid duties or taxes, the cost of return shipping and any applicable fees will be deducted from the refund. Customers are responsible for checking local customs regulations in their country before placing an order.

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (Central European Time, CET).
We aim to respond to all inquiries within 24 hours on business days.